Do I need to register and have an account to buy?
No, it is not necessary to have an account with us to buy, but registered customers have account tools like purchase history, orders, etc.
How can I find out that my order was successful?
Once the purchase process is completed you will receive a confirmation email
I do not see any type of delivery option available
To see the available shipping types you have to first add an shipping address
What are the shipping costs - Who makes the shipment?
Depending on your shipping address will be a national logistics company such as Nacex or MRW or Post Office.Prices of shipments from 4.40 € in Peninsula and 7.7.€-17 euros in the islands and Ceuta, Melilla or from 12€ to European countries.Before finalizing the purchase, according to your address you will be shown the shipping price.
In how much time will my order be delivered?
Preparation time 24- 48 business hours. The delivery time depends on the chosen transport company, from 24-72 for Express deliveries and 7-10 days for Standard delivery
Do you ship outside Spain?
How is the package wrapper and Who is the sender?
The package is totally discreet, has no special mention or drawing, distinctive. The sender is a general logistics company.
What payment methods do you have available?
During the payment process you can choose to pay with
- Credit card / debit card
- Against Refund, pay for the product only when you receive it in your shipping address (Available only in Spain and Portugal)
- Bank Wire transfer
I am interested in a product that is not in stock
If the product is not available at the time of your purchase contact us here with the reference number of the product and desired units. We will notify you as soon as it is available.
If I choose to pay against reimbursement will my mail arrive later?
No, all orders are processed within 24-48 business hours.
How are Lingerie Sizes?
Each brand will generally have small differences in the same measurements but in general the size chart is: S, M, L, XL, XXL . By general rules each product will have a Measure table inside the product description.
I want to return a product, how does it work?
Only the complaints received by e-mail to .contact @ dayra.eu. Shall be admitted. The deadline to claim will be 14 days from the delivery of the product by the shipping company to the customer. For hygiene, reasons no changes or returns of intimate items such as lingerie, dildos, harnesses, accessories for the penis, lingerie or other foodstuffs, unless technical failure detected before use, or if the product received is different from the purchased one .
Nor shall it apply to any product that has been unsealed after delivery unless technical failure detected before use.
Once contact has been made with Customer Service, the refund process of the sums contributed by the buyer will be established. Such return will be made at the customer's choice in one of the following ways:
In the same environment as the payment
By changing for other items
By returning the amount in points redeemable in future purchases.
The refund to the client as a result of this return, will be made within 30 days from the withdrawal in case of payment against refund or depending on the bank in case of payment with card. The return of the products will result in a refund equal to the purchase price of the returned product .The shipping costs are NOT refundable unless manufacture product failure.
The refund does not include any return costs of product (s) returned from the customer to Dayra.eu. Anyone who returns your product will receive an email informing you of the amount of your refund.
Do the products have warranty?
The products are guaranteed by the same Manufacturer, dayra.eu does not offer warranty. We advise you to carefully read the instructions for use and maintenance of the product. By general rule, the products have 2 years guarantee.
I still have questions, how can I contact you?
You can contact us through this form