Our Shipping Policy was last updated on 31.03.2022

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Disclaimer:

"Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to www.dayra.eu

"Goods" refers to the items offered for sale on the Service.

"Orders" means a request by You to purchase Goods from Us.

"Service" refers to the Website.

"Website" refers to dayra.eu accessible from www.dayra.eu

"You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at www.dayra.eu The following terms and conditions constitute our Shipping Policy. 

Shipment processing times

Orders will be processed within 24-72 business hours of an order being placed. We will always do our best  to process your order as soon as possible following the next schedule:

Orders placed on business days before 14.00-hour EEST will ship out the same day. Orders placed after 14.00 hour EEST, will ship out the next business day.

Orders placed with international shipping will be delivered by DHL, GLS or DPD and local Spain and Portugal (excluding islands) orders will be shipped and delivered by Correos, MRW or Nacex.

Orders are not shipped or delivered on weekends or national holidays.

If We are experiencing a high volume of orders, shipments may be delayed one day. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of Your Order, We will contact You via email or telephone.

To estimate when your package will arrive, count the business days starting the day after your package ships (Ex.- If your order ships on a Monday, Tuesday would be the first business day in transit). Add one business day to your estimated arrival date if a ntional holiday occurs while your package is in transit.

Please note that our warehouses and offices are located in Spain and Romania. Our business working days are affected by bought countries national and public holidays. 

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout depending on your destination country.

Shipping method: International DHL EXPRESS

Shipment cost: FROM 8.60 EURO

Estimated delivery time: 24-72 business days

Shipping method: International DHL Standard

Shipment cost: FROM 7.60 EURO

Estimated delivery time: 2-6 business days

Shipping method: Correos or MRW Spain (excluding Islands)

Shipment cost: From 3.90 EURO

Estimated delivery time: 1-3 business days

Shipping method: Nacex Express Portugal (excluding Islands)

Shipment cost: From 5.02 EURO 

Estimated delivery time: 1-3 business days

Delivery delays can occasionally occur.

We shipp to over 65 countries: Algeria, Andorra, Argentina, Australia, Austria, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, Estonia, Finland, France, Georgia, Germany, Greece, Greenland, HongKong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxemburg, Macedonia, Malta, Moldova, Morocco, Netherlands, New Zealand, Norway, Oman, Paraguay, Peru, Poland, Portugal, Romania, San Marino, Saudi Arabia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Tunisia, Turkey, United Kingdom, United States, Uruguay, Venezuela

Shipment to P.O. boxes or APO/FPO addresses: please consult us priorly. 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

What's the status of my order?

Once your order has been submitted an email confirmation with all of the associated order information will be sent to the email address on file. If you haven't seen this email come through, we suggest taking a look in your promotional or spam folders. 

Once your package has departed our warehouse facility, we’ll email you your associated tracking information and you can keep an eye on the order status.

When will my order be delivered?

Once your tracking number is updated for the first time you will be able to see the carrier's estimated delivery date for your order. 

This date is just an estimation and may change during transit. Please keep in mind that our shipping method timelines are in business days, and do not include weekends or national holidays.

Haven't received your tracking confirmation? Please make sure to check your spam or promotions folder, as it may have been filtered there! If you are still not seeing that confirmation, please reach out to us and we will be happy to provide it for you.

If your tracking says "pre-shipment" the order is in process and it's very likely that your package will still arrive within the timeline selected at checkout. If it's past that arrival date and still saying "pre-shipment," please contact us.

Do you offer express shipping?

Yes, we have multiple express shipping methods available. Just select one of the express options during checkout. 

Do you provide free shipping?

Yes! We offer free standard shipping on orders over 150€ to numerous European  Countries, check the  list for more information. Free shipping is also available for orders over 40€ in Spain and Portugal, excluding the Islands, with one of the next standard shipping companies: Correos, MRW or Nacex. 

Free shipping eligible countries: Austria, Baleares, Belgium, Bulgaria, Croatia, Cyprus, Czech, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Macedonia, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

International shipping timeline

Depending on the destination country and the customer delivery option, some international orders must go through customs before being delivered, orders should be delivered in maximum 10-15 business days after the order ships out.

We do NOT ship to the following places:

Åland Islands, American Samoa, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Bouvet Island, British Indian Ocean Territory, Brunei, Burkina Faso, Burma (Myanmar), Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Dem. Republic, Congo, Republic, Cook Islands, Costa Rica, Cuba, Djibouti, Dominica, Dominican Republic, East Timor, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, India, Indonesia, Iran, Iraq, Ivory Coast, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Dem. Republic of, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Man Island, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Montserrat, Mozambique, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Philippines, Pitcairn, Puerto Rico, Qatar, Reunion Island, Russian Federation, Rwanda, Saint Barthelemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Korea, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syria, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uzbekistan, Vanuatu, Vatican City State, Vietnam, Virgin Islands (British), Virgin Islands (U.S.), Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe. 

We're sorry for any inconvenience this may cause, and we hope to expand our shipping options to the above locations in the future.

Customs, Duties and Taxes

If they occurs, the buyer will pay the taxes & duties in addition to the purchase price of the goods. www.dayra.eu is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Holiday shipping and timelines

While we do our best to ensure packages in time for the holidays, it is important to note that due to logistics issues and carrier delays, we suggest placing any orders needed by the holidays as soon as possible to avoid issues receiving.

Contact Us

If you have any questions about this Shipping Policy please contact us.