RETURN AND REFUND POLICY

Last updated March 31, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with it for any reason, you may return it to us for a full refund, except the shipping fees.

Please see below for more information on our return policy.

RETURNS

The period for the consumer or user to exercise this right will be 14 calendar days, according to Romanian law OG34/2014., which will be computed from the date of receipt of the product by the buyer.

The costs generated by the return of the product will be paid by the buyer.

In accordance with the foregoing, the applicant accepts and makes use of the Right of Withdrawal as covered by current Romanian regulations.

All returns must be postmarked within fourteen (14) days from the date of receipt of the product by the buyer.. All returned items must be in new and unused condition, with the sealed packaging box and all original tags and labels attached except faulty/damaged products..

What are the reasons for a return?

If you wish to return the order within 14 days of its receipt.

If the product is under warranty. If the product is defective.

If the product received has damage caused by transportation.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

International Dreamlove S.L. Attn: Returns RMA # Pol Ind Los Palillos Uno 3 Alcalá de Guadaira, Sevilla 41500 Spain

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving the return and inspecting the condition of the item, we will process the refund. Please allow 1 to 5 (five) days from the receipt of your item to inspect the product, after that we will process your refund in a maximum of 5 working days. The entire inspection and refund process can take up to a maximum of 10 (ten) working days. Refunds may take up to 30 days to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Items cannot be returned if they are unsealed, except if the product is faulty or damaged.

In the case of defective or damaged products, please contact us at the contact details below to arrange for a refund.

The customer will receive a full refund for the product. Shipping costs, if any, will not be refunded, except if the product is faulty in which case all costs including shipping will be refunded. 

What is the time limit for a product guarantee?

The product warranty is 2 years for new items and 1 year for items on offer or purchased at the Outlet section. Although it will depend on the policy of each manufacturer. The warranty starts from the invoice date. At Dayra.eu we have a non-detectable warranty seal with a code assigned to the product that identifies the date of shipment, which must coincide with the information provided by you.

How long does it take to process a warranty claim?

The period for this process is generally from 1 to 5 working days, however we always do our best to accelerate the process.

What is the deadline for returns?

• 14 days If you have bought a product, received it but do not want it.
• 2 years if it is a product under warranty that does not work.
• 24 hours for transport damage.

How do I get my money back?

It will be returned to the same bank card you used to make the purchase. In case you paid the order Cash at the Delivery we will transfer the amount to your bank account, for this reason, you will need to provide us the necessary information. 

Are there items that cannot be returned?

Yes, there are some products that cannot be returned. Products without their original packaging, which have been opened or that do not have their original seal. Lingerie products may not be returned, we strictly follow health and safety regulations. Damaged or incomplete products may not be returned. Products not acquired in Dayra.eu.  In many cases the products include gift batteries, if the batteries do not work it does not mean that the product does not work, sometimes the gift batteries are discharged and the toy needs new batteries, in this case the product does not have a return.

Can I make a change?

No. For all products received, either as returns or under the guarantee the payment is first processed, and after receiving the amount in your balance you may arrange another purchase.

How do I return two or more items from the same or different orders?

Add items from different orders or the same order and manage a single return.

Do I have to keep the original packaging?

When dealing with personal hygiene articles, it is essential to send the article in its original packaging. The need to store the original packaging in order to process the warranty is clearly stated in your website. Store the product in its original packaging and place that into another box. In this way it will be protected during transport. You also need to include all the accessories.

I received a package that was manipulated or was bashed

On some occasions, very much to our regret, a package suffers damage during transport which affects the items inside. If you have found a damaged package or that has signs of having been handled and the products inside are affected, we will take care of it immediately. We ask you to please manage the return by indicating "The product or order has arrived damaged/handled" as the reason and we will take care of everything. Keep in mind that a cardboard box could have been bashed, but the products inside it are in perfect condition. The reason for packaging is to protect the products, so you should open the box carefully and check if the contents are in perfect condition. If there is no physical damage, there is no reason to declare a transport incident. It will be essential to take photos of the outer box to check the state in which you have received your shipment in order to process any claim. On the other hand, if there is no physical damage, but you find that some product is not working as it should, then this would be covered under the warranty as "The product or order has arrived damaged/handled".

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 0040 773306142 [email protected]